Warranty

Our main priority is customer satisfaction with our products. Before requesting a refund, please contact us if you have any issues with any of our items; we will be happy to assist you.

All products presented on our website are manufactured in-house, and therefore, we are responsible for their quality.

We guarantee that our packaging fully complies with the current DSTU standards. In addition, our company has undergone verification for compliance with international ISO standards (current legislation does not require mandatory ISO compliance, and such certification is voluntary).

We operate in strict accordance with the Consumer Rights Protection Law of Ukraine and provide the opportunity to return an order within 14 days, subject to warranty rules:

When inspecting the product, you found that the color or size doesn't match your expectations.
The box(es) show signs of damage during transportation.
The box(es) are of inadequate quality.

*If, for any reason, shipments are not received due to the customer being unavailable or for any other reason beyond the manufacturer's control, the buyer will be responsible for the cost of the return shipping.

All questions regarding the return of goods are discussed individually with our managers. You can contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at +38 (063) 265 34 94.

To process a return, you must provide the purchase receipt or invoice and return the product in the condition in which you received it. Goods damaged by the buyer are not eligible for return.

Refunds are made using the same method as the original payment. We strive to satisfy each customer's needs, so such situations rarely occur.

According to the Consumer Rights Protection Law, a company can refuse a consumer's request for the exchange or return of non-food products of proper quality if they belong to the categories listed in the current List of non-food products of proper quality that are not subject to return and exchange.

FAQ

What types of cardboard boxes do you manufacture?

We produce various types of cardboard boxes – rectangular, cubes, postal, large format, round hat boxes, and more. We can also customize boxes according to specific customer needs.

Do you produce self-assembled boxes?

No, we do not manufacture self-assembled boxes. However, we can offer a wide range of ready-made and assembled packaging solutions.

What sizes of cardboard boxes are available?

We can manufacture cardboard boxes in various sizes – from small ones for small items to large boxes for bulky goods.

Can you print a logo or other information on cardboard boxes?

Yes, we can print a logo, company name, any artwork, or other information on the boxes. We use silk screen, offset, or digital printing (depending on the request) to ensure high-quality printing on our products.

What materials do you use?

We use a variety of laminated and craft cardboard, natural and partially synthetic fabrics, and various decorative elements. The box itself is made from environmentally friendly raw materials. We can add additional materials or accessories, depending on your needs, such as handles, foam or cardboard inserts, windows, plastic holders, and more.

What is the minimum order quantity?

We understand that personal and business needs can vary, so we try to accommodate even small orders. Typically, the minimum quantity depends on the size and complexity of the product, and we are willing to discuss this on an individual basis.

Is it possible to make a sample box for our order?

Our company produces packaging starting from 50 pieces, however, if needed, we can offer to produce a sample box in a single copy. The cost of such a sample is calculated individually and is slightly higher than for production batches due to technological aspects. The sample box is non-refundable and is not considered in serial production. Please, take this into account.
Once all details of the final product are agreed upon, we can start production of the required quantity of boxes.
If you want to ensure the quality of our products, you are welcome to visit our office and inspect ready samples of our products. Additionally, here you can immediately discuss all details with a manager – agree on materials, design, and directly place the order.

Can you produce 100 boxes in two to three days, and what does the production time depend on?

If you have an urgent order, we can expedite it, but you need to inform us by phone or email and coordinate it with our managers. If it's technically possible, we can produce your boxes within three days after approval. Please note that the standard production time is 10-14 working days after approval. This period depends on the quantity of boxes, their size, complexity, additional work required, and other factors. We usually provide a more precise estimate of production time when discussing the details of your order. We are always ready to help and provide guidance if any difficulties arise with your order. It's important to remember that an order is considered approved only after all print layouts, box sizes are finalized, and a prepayment is made.

I want to make a bank transfer for the order payment. What documents will you provide?

If you are paying for the order on behalf of a legal entity, you will need to provide us with the registration details of the future payer, and we will send you an invoice without VAT along with a shipping invoice. In turn, we will also provide you with documents related to the person who will be billed.

Is delivery to another city possible? What are the delivery times, minimum order, and transportation cost?

Yes, we work all over Ukraine. Our company is based in Kyiv, but we offer delivery through postal services such as “Nova Poshta” or “In Time”. The cost of transportation is not included in the price of the boxes and depends on the current rates of the chosen carrier. Boxes are packaged in film and corrugated cardboard to ensure maximum protection during transportation. Typically, delivery to major cities takes one day, while to small and medium-sized cities, it can take up to five days.
We can ship your order even if it consists of only one box, and the delivery cost will correspond to the courier service rates. On average, the cost of transporting one small box is 80 UAH, and for larger orders, it can be up to 2000 UAH. For large orders, we offer a special loyalty system. Don't worry; we will find the most convenient and affordable way to transport your beautiful boxes to you on time and at a reasonable cost!

Proud of the reviews

5.0

Vladyslava Yarmoshenko

Very satisfied with the box. The quality is wonderful, the picture is also good, everything is of high quality! They did it very quickly, for which I am extremely grateful! I will apply again! Everything is great!

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Natalie Glyanenko

Thank you very much!!!❤️ Сdid everything in the best way, helped out a lot and suggested the best way☺️ There will be a reason, I will definitely apply again! The best!☺️

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